Clinic Policies

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Pet Appointments

We operate by appointment to ensure each pet receives the time and attention they deserve.

• No deposit is required for appointments.
• If you are unable to attend your scheduled visit, we kindly ask that you call ahead so we can make that time available to another patient.
• Missed appointments without notice may impact future scheduling availability.We operate by appointment to ensure each pet receives the time and attention they deserve.

Forms of Payment

Payment is due in full at the time services are rendered.

We accept:

• Cash
• Credit and debit cards
• CareCredit
• Cherry
• Scratchpay
  

Estimates & Approval

• Estimates are provided when appropriate.
• Client approval is obtained prior to treatment whenever possible.
• In urgent situations, care may proceed in your pet’s best interest.
  

Deposits

• Deposits may be required for surgery, hospitalization, or advanced diagnostics.
• Deposits will be applied to your final balance.
  

Insurance

• We partner with Trupanion, which may offer direct payment to our hospital.
• For other providers:
• Payment is due at the time of service
• Clients are responsible for submitting claims and reimbursement
  

Balances

• Outstanding balances must be resolved prior to future services.
• Returned payments may incur additional fees.
  

Medication Policy

At Progressive Pet Hospital, our priority is providing safe, reliable, and high-quality medications.

We offer a secure online veterinary pharmacy where prescriptions, preventatives, and prescription diets can be shipped directly to your home. Our pharmacy partners with trusted veterinary distributors to ensure product authenticity and proper handling.

Outside Pharmacies

• We do not directly authorize or process prescriptions through third-party online pharmacy portals.
  
• Clients are welcome to use any pharmacy of their choice.
  
• In urgent situations, care may proceed in your pet’s best interest.
  



If you prefer an outside pharmacy:

• We will provide a written prescription for you to submit.
  

Prescription Fees

• $10 for the first prescription
• $5 for each additional prescription requested at the same time
  

Requirements

Written prescriptions will be provided when:

• A valid veterinarian-client-patient relationship (VCPR) is established
• Your pet has had a recent exam as required by law
• The medication and dosage are approved by the veterinarian
  

Phone Call Policy

Our team is committed to clear and timely communication.

• Calls are answered during business hours.
• Medical questions may require a veterinarian’s review and may not be answered immediately.
• For urgent concerns, please call directly rather than relying on email or messages.

We appreciate your patience as we balance phone communication with in-clinic patient care.

Discount Certificates

• Discount certificates must be presented at the time of service.
• Only one discount or promotion may be applied per visit unless otherwise stated.
• Certificates may have expiration dates and specific usage limitations.
  

Upon Your Arrival

To ensure a safe and smooth visit:

Leash & Carrier Policy

Why This Matters

Proper restraint helps:

• Prevent escapes and injuries
• Reduce stress for your pet and others
• Allow our team to provide safe, efficient careProper restraint helps:

Medical Insurance

We are happy to work with pet insurance providers.

• We partner with Trupanion, which may allow direct payment.
• For all other providers:
• Payment is due at the time of service
• Clients submit claims independently

Our team can assist with documentation as needed.

Client Code of Conduct

We are committed to maintaining a respectful, safe, and compassionate environment.

Expectations

We ask that all clients:

• Communicate respectfully with our team
• Allow staff to perform their duties without interference
• Understand that recommendations are made in your pet’s best interest

Not Tolerated

• Verbal abuse, harassment, or discrimination
• Threatening behavior or intimidation
• Yelling, profanity, or personal attacks

Online Conduct

• Please communicate concerns directly with us so we can address them promptly
• Avoid posting harmful or misleading content about staff or the hospital

Our Commitment

We promise to:

• Treat you and your pet with kindness and respect
• Treat you and your pet with kindness and respect
• Communicate clearly and honestly

Failure to Follow This Policy

We reserve the right to:

• Refuse service
• Terminate the veterinary-client-patient relationship
• Ask a client to leave the premises